Cancellation policy

Purchase Options Cancellation Policy

Preorder items are charged in full at checkout to reserve your item.

Customers may request to cancel a preorder at any time before the order has been fulfilled or marked ready for local pickup. To request a cancellation, please contact Bird & Dot using the contact information listed on our website. Approved cancellations will be refunded to the original payment method.

Once a preorder has shipped or has been marked ready for local pickup, it can no longer be canceled as a preorder. At that point, our standard Return and Refund Policy will apply.

Estimated arrival and fulfillment dates are provided in good faith and are based on information available to Bird & Dot at the time of purchase. Preorder timelines may change due to supplier delays, production delays, customs, transportation, weather, carrier delays, or other circumstances outside our control.

If a preorder is significantly delayed, Bird & Dot will provide an update using the email address associated with the order. Customers may contact us with questions about the status of their preorder or to request cancellation before fulfillment.

For local pickup orders, customers should select FREE Local Pickup — Hamilton, GA under Shipping at checkout. Local pickup customers will be notified when their order is ready. Please do not arrive for pickup until you have received a ready-for-pickup notification.

If an order contains both in-stock and preorder items, the entire order may be held until all items are available unless Bird & Dot states otherwise or separate arrangements are made.

By placing a preorder, you acknowledge that the item is not immediately available and agree to the estimated timing and terms described above.