Refund policy
We want you to love your Bird & Dot purchase. If something isn’t right, please contact us and we’ll do our best to help.
Returns
We accept returns within 7 days of delivery on eligible items.
To qualify for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Once your return is received and inspected, approved refunds will be issued to the original payment method.
Items that are not eligible for return
The following items are final sale unless they arrive damaged or defective:
- Personalized or custom products
- Gift cards
- Items marked final sale
- Used Mahjong tiles, mats, racks, or accessories
- Items returned outside the return window
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos of the item and packaging.
We will work with you to provide a replacement, refund, or other appropriate resolution.
Cancellations
Orders may be canceled before fulfillment begins. Once an order has entered production or has shipped, it may no longer be canceled.
To request a cancellation or return, contact:
Bird & Dot
Email: birdanddot@gmail.com