Shipping policy

Shipping Policy

We carefully prepare every Bird & Dot order and want you to know what to expect.

Processing times

Processing times vary by product and are listed on individual product pages when applicable.

Some Bird & Dot products are fulfilled directly by one of our production partners. Products from different suppliers may arrive in separate packages.

For in-stock items fulfilled by Bird & Dot, orders are typically processed within 2–3 business days unless otherwise noted.

Preorder items

Preorder items are not available for immediate shipment. Estimated arrival dates shown on product pages refer to when inventory is expected to arrive at Bird & Dot.

Once preorder inventory arrives, orders will be processed and shipped as quickly as possible.

Preorder timelines are estimates and may change due to supplier, production, customs, carrier, weather, or other delays outside our control. If there is a significant delay, we will provide an update using the email address associated with your order.

If your order contains both in-stock and preorder items, the full order may be held until all items are available unless otherwise stated.

Shipping times

Estimated delivery times shown at checkout apply after your order has been processed and shipped.

Delivery times may vary due to carrier delays, production schedules, weather, holidays, or other circumstances outside our control.

Once an order has shipped, tracking information will be provided when available.

Shipping charges

Shipping charges are shown at checkout unless a free-shipping promotion applies.

Customers who prefer local pickup may choose FREE Local Pickup — Hamilton, GA under Shipping at checkout.

Local pickup

Local pickup is free.

If you select FREE Local Pickup — Hamilton, GA, your order will not be shipped. You will receive a notification when your order is ready for pickup.

For preorder items, local pickup will be available after the item has arrived at Bird & Dot and your order has been prepared.

Please do not arrive for pickup until you have received a ready-for-pickup notification.

Incorrect addresses

Customers are responsible for entering a complete and accurate shipping address. Bird & Dot is not responsible for delays or additional costs caused by incorrect or incomplete addresses.

If you notice an address error, contact us as soon as possible.

Lost or delayed packages

If tracking shows that your package is significantly delayed, please contact us and we will help investigate the shipment.

If a package is marked delivered but cannot be located, we recommend checking with household members, neighbors, and the carrier first.